Well...we decided to order an HD DVR box to upgrade an old box. It has been over a month since we placed the order...finally called and was told the order is lost and locked in jeopardy in the system. Was told I would have to wait up to a week for a call back from the department that will speak to me to clear the lost and locked in jeopardy order...whatever the heck that means. Then, at that time I can call again...and place a new order. I guess we are looking at getting a new box in about two month?! WHAT?! DH is requesting I call Comcast and ditch Verizon. I should not have to work this hard to obtain quality service and products.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I am sorry to hear about the problem getting the box. I have sent you a private message to get more information so we can assist.