closed captioning

[crossstreet]

We cannot turn the closed captioning off on our tv.  can someone help please?

[GaryDoug]

The closed captions can be generated by either your TV or any other device connected to it, including the Verizon SetTopBox or DVR. Do you have a Verizon STB or DVR? If so, try pressing the asterisk key (*) on the Verizon remote to change the CC type. It's the * key below the "7" key, not the "On Demand" star key.  Repeatedly press the * key until the screen shows "Closed Captions: Off".

If the closed captions are being generated by the TV, you will have to read the TV manual to learn the method of reseting it. It's usually either a special key on the remote, or a setting in the setup menu.