Most channels died 90 minutes ago
in-home agent gives me a code and an 866 number
asked 20 questions then dumped in dead air
tried online support, keep getting popup robot assistant but no way to speak to an agent
got dumped in an error queue with 'please wait' message
nothing ever happened
tried again with same results
With Cox I got a human on the phone who dealt with the situation.
I changed for this where there is apparently not even tech support available???????
Solved! Go to Correct Answer
FREAKING HILARIOUS but sad
93 minutes unable to get help
channels finally came back on
I switched from Cox ONLY because of better bundle prices on Quantum for same channels
At least with Cox, I could get a live person on the phone and get my problems solved
Have you tried the troubleshooter options under menu > support?
Or just try rebooting your router and/or STBs.
FiOS is an excellent service ---- WHEN it works. But, since the company has NO employees, it has nothing but recordings for service.
Solution example: Quote
Turn your TV off. Turn if on. Did that solve your problem.
Thank you for choosing Verizon.
End of debacle. It only gets worse from there.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.