my DVR says Capacity full, however i have nothing recorded

[krebbers191919]

My DVR says it's at 99% full, however I only have 12 minutes of TV news recorded.  I've tried resetting my STB but that didn't work.  Any suggestions?

[Keyboards]

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@krebbers191919 wrote:

My DVR says it's at 99% full, however I only have 12 minutes of TV news recorded.  I've tried resetting my STB but that didn't work.  Any suggestions?

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When you say you reset the STB, exactley what did you do?  Usually a re-boot of the DVR (either from the menu or by power cycling) will correct the known issue of incorrectly reporting used recording space.

[Hubrisnxs]

there is also a hidden menu command that has been posted on here before.   I think you go to menu > settings > system info.   

this is a static page, you can't go into it or move up and down, you simply need to have it displayed.    here you enter on you rremote  2-6-1-7    and then you should see a message that says "you have executed command such and such"   

and it reboots your box and your back to normal.   

if it doesn't give you that message,   go to www.verizon.com/repair and click on quick fixes for set top boxes, and after your box gets rebooted, then try the command again. 

[oneintouch]

This has worked for me in the past:

Press MENU button, then select Customer Support -> In Home Agent -> Set Top Box Auto Correction

(you then follow the simple on-screen prompts, select your box, press right arrow, etc). 

Hope that helps.