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poor customer service
Enthusiast - Level 1

very unsatisfied!  second day with verizon fios service.  spoke to 3 different customer service reps on day one and now it is day 2 and issue still not resolved.  when i tried to call again,  was on hold for 15 min before i hung up.  my new service was to include 2 premium channels, none are provided as of now. 

Re: poor customer service
Community Manager
Community Manager

Hi jackiet,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.