remote will not delete dvr recorded programs

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Our remote will not delete any of our dvr programs. The "c" button will not work. The select "delete" will not work either. What do I do next?
"

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Did you try power cycling the box?

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How do I power cycle the box?

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Did that, still won't delete shows on dvr

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What model box do you have?

What happens when you try and delete a show?
Do you get an error message?

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