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$100 gift card never received

I was supposed to receive a $100 gift card in February for signing up. I forgot about it but realized recently that I never got it. I see a lot of people asking similar questions. Is Verizon just lying to everyone about these gift cards?

Re: $100 gift card never received
Community Manager
Community Manager

Hi Bones96,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.