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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had been dealing with Verizon support agents through online chats and phone calls to various phone numbers. I am still not receiving the $100 gift card for signing up the fios service on 10/28. None of agents took responsibility They kept telling me I am eligible to receive $100 gift card, but they have no right to issue it. I spent countless hours with those agents online. One agent event gave me a case number saying he escalated my case to their back office and I should receive the gift card within a week. After two weeks without receiving the promised gift card, I started another online chat with another agent, but the agent told me he could not find the case number, the previous agent didn’t leave any notes on the case number. I forwarded the screenshots of chats, the agent still told me he cannot find anything and cannot do anything to help, give me a phone number to call. I called the agent who answered phone told me she cannot help, also assured me that I should be eligible to receive a gift card, but she cannot do it. I am hopeless at this point. Anyone else has the similar issue and how to resolve it? It seems to me Verizon scam customer to sign up their service without delivering the promised $100 gift card.
Hi HLW,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.