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$100 reward tile missing

I received an email to redeem my $100 Prepaid Reward Card for my  order of Fios Home Internet: Gigabit Connection. I followed the instructions to redeem by clicking on the Redeem now button below and logging in using my user ID and password. However, after doing so I do not see the reward tile to register my reward.

Re: $100 reward tile missing

Hi joshm51421

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.