$120 Pending Charge for tech support! Was told no charge!

[Cherly68]

Help!!! We had an internet outage and the support line said they would send a technician since they couldn't fix problem. I was told no charge. The tech guy came out and said the wiring was installed wrong and needed to be replaced. Even said wiring not put in that way because it has resulted in service calls. Asked my husband to sign his iPad showing service complete. Never given any paperwork and a short time later I received an email saying that my next bill will include a$50 tech charge and $70 wire charge!!! I would have never agreed to this had I known!!! We are a low income family with Christmas coming!! Help!!!! Called tech support and transferred to billing who is closed! 

[Cherly68]

Please respond asap!

[MrMatthew1]

Hi Cherly68,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Cherly68]

I originally posted on November 7 about this charge.  I had a private chat with someone 1 or 2 days later. I was told when the new bill was issued my account would be credited asap and posted on my previous post when done. I was also told that post would remain active and open until all was done. Well...the bill has posted and my account was Not credited!! And my previous post was closed!!! Help!!

[kh-gary]

Hi Cherly68,

We have reopened your Private Support Case. Please access your case through your profile page using the instructions posted above. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.