$200 Gift Card Link Does Not Work

[home42kings]

It is time to redeem my $200 gift card for having Fios over 65 days. I received the email to redeem, but the link is not working. I have tried it on multiple devices, and the reps in the chat are not helpful. I want to redeem my gift card. I need a working link or assistance from someone who can make this happen. I see that this a constant problem that Verizon customers are facing and that after posting on this forum someone finally reaches out that can actually assist so please assist. 

[LawrenceC]

Hi home42kings,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.