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$200 Gift Card Redemption

I received an email stating that I can redeem my $200 Visa Gift Card, but when I click on "Redeem Now" and log in nothing comes up that says redeem gift card. I should have one as it was part of the reason I got the Fios package I did.

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Re: $200 Gift Card Redemption
Community Manager
Community Manager

Hi krg81,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.