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$200 VISA card a SCAM ?

We switched to Verizon approx. 3 mths ago and were promised a $200.00 VISA card.  I have tried contacting Verison via several methods and have been totally unsuccessful except for the last email, attaching a "lost/stolen gift card dispute form".  Its not LOST or STOLEN, its just never been received. 

Is this just a scam to entice new customers ? 

Needless to say our whole experience with Verizon has been completely unprofessional. The audio on TV drops out for 2 - 3 seconds randomly;  the whole screen goes blank randomly for 2 seconds; and we pay for a landline we cannot USE due to no "copper cabling" ..

VERY disappointed all round ...

Re: $200 VISA card a SCAM ?
Community Manager
Community Manager

Hi ozziewom,

For gift card assistance, you may reach support at (866) 818-0295.