I signed up as new customer for Fios strictly based on the wireless gift card offer after having canceled service with Verizon because of higher rates to go to a competitor. After waiting 6 months with competitor and with offer of higher speeds with Verizon as well as gift card, I signed up for new service. Lo and behold after numerous online chats with representatives (who were relatively helpful but kept swapping me to different departments), I'm now told today (almost 6 months after service was ordered) that the gift card was not part of my purchase from a different rep who was much less helpful or caring to my concern.
How is this possible when I purchased online with the ad in my hand? I had intentions of purchasing a new phone for my daughter, and now I'm just supposed to say 'ok no big deal'? I wouldn't have switched if the gift card wasn't part of the package as I had the same TV/internet with the other company at the same price.
How do I rectify this?
Hi
Swood19,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
