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30 day wait - Due to Engineering Department
funkbomb
Newbie

I'm moving into a brand new building - Verizon did not have the correct unit numbers so I called to set up an installation. Because they did not have the correct unit numbers, they had to push this over to engineering and its  30 day mandatory wait before someone can come over and install it. However, the developer has stated that all units are FIOS ready and I legit can't wait a whole month to not have internet. Is there anyway to contact engineering and instead of waiting/or talking to a customer rep who doesn't know. I'm checking the unit tomorrow if they have the proper cables ONT, Ethernet, etc so might just ask to see if I can do a self-installation but not sure how this will link up in their system if they do not have the correct unit numbers. (there system shows 4a, 4b, 4c, 4d - in reality its 401, 402,403, 404)

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Re: 30 day wait - Due to Engineering Department
LawrenceC
Community Manager
Community Manager

Hi funkbomb,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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