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$300 Gift Card Bait and Switch?
abcde123452
Newbie

I signed up for a triple play plan that promised me a $300 giftcard if I agreed to the 2 year contractual agreement. The deal mentioned that I must pay my bills on time for the next several months and wait 90 days for the giftcard to come in. So I waited...and waited... and waited... It's been 4 months at this point so I decided to contact Verizon to see if anything went wrong. As I spoke to the agents they claimed they heard NOTHING of the deal. Agent after agent, I kept getting a different excuse as to why I'm not supposed to get the giftcard. I did a quick search to find the deal that I was referring to when I signed up and I found this forum with many different cases JUST LIKE MINE! There are still forums and screenshots out there depicting the same exact offer I signed up for!

Am I getting ripped of Verizon? Is this a switch and bait? Please tell me that this is just a mix up. Your services are much more reliable than the cable companies but this whole giftcard / bait and switch fiasco is giving me a bigger headache than any of my prior service providers have gave me. Please fix this nightmare ASAP. I really don't want to go through the trouble of having to file a complaint to consumer affairs. 

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Re: $300 Gift Card Bait and Switch?
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: $300 Gift Card Bait and Switch?
abcde123452
Newbie

Please do not close out the private thread before the issue is resolved on both sides. Thank you. 

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