Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
They laid the fios line when services were installed on 08/26/2016.. They said that it would be buried within a week or two.. They didnt show!
When I called they said it would be taken care of immediately!.. Nope!!
When I called a second time they said it would be taken care of!.. Nada!!
When I called the 3rd time.. they said it would be taken care of immediately!.. Nope!!
When I went to a local Verizon CORPORATE store.. the Fios guy said he sent an email to have it done and they said it would be taken care of immediately!.. Nope again!!
When I called the 4th time they said it would be taken care of immediately!.. Nope!!
When I called the 5th time they said it would be taken care of immediately!.. Nope!!
When I called the 6th time they said it would be taken care of immediately!.. Nope!!
When I called yesterday..FOR THE 7TH TIME.. I was told by a tech support employee that it was a third party that buries the lines and i have to call 811 to mark the lines and then call the burying company myself!!
WHAT DO I HAVE TO DO TO GET THIS LINE BURIED???
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.