Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
AMAZON PRIME/ECHO REDEEM OFFER DOES NOT EXIST
MDSomewhere
Newbie
‎12-22-2018 09:17 AM

I got my email on the 14th of this month (service connected on Nov 12) and still cannot redeem the offer. I have called multiple times and tried to get this fixed through chat as well. None of it has worked. One of the reps on chat told me to contact the reward team but they couldn't help. They just told me I am eligible and they don't know why it doesn't show up. That's the is solution aparently, "I don't know and can't fix it so just wait longer." Well it's been over a week and there is still nothing. I have never experienced worse customer service.

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: AMAZON PRIME/ECHO REDEEM OFFER DOES NOT EXIST
LawrenceC
Community Manager
Community Manager
‎12-22-2018 09:32 AM

Hi MDSomewhere,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply