Account not closed

[paribaker]

In January 2013 I called in to cancel my verizon services. I was supposed to receive return boxes in order to send back their equipment. I had not received the boxes in time so I moved them with me. I was under the impression the boxes were coming and that my account was closed. It wasn't until today almost a year later that I finally found out my account was not closed until April 30th 2013 and that I was incurring charges of 400$ until that date for services I thought were cancelled. Apparently the person I spoke to did not start the process to close my account at all. Having explained the situation to me bluntly I was pretty much informed that since there was no record of me not using the services and there is no way I can prove that I even spoke to anyone I have to pay up the price. I know I spoke to someone and if they put in the effort to review their call logs I would be able to prove it. I can't afford to dish out 400$ for a service I did not use. I shouldn't have to prove to a big company that I didn't make a mistake and instead their employee did, it doesn't make any sense.

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello!

As per our converstation on your private support case this issue is now closed. Please let us know if we can do anything else for you. Thanks for choosing Verizon.

-Mitchell