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Add/Change Service not working

I have been trying to use the add/change my plan or the change tv lineup options on the website and the app and I get the same error message.  The error says that it is unable to continue and that I need to contact my local business office for assistance.

I tried calling support and that didn't work.  I was transferered back and forth and no one would help me.  

Re: Add/Change Service not working
Community Manager
Community Manager

Hi rc1805,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.