Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have just received my latest bill and it shows HBO and other premium channels along with the Security and Backup Bundle/50 GB. Interestingly, as I had not asked for these services and have never purchased them in the 20 years I have lived in my current house. On finally speaking to a Verizon representative (after of course, the obligatory 30 minutes hold) she stated that I had personally requested these services on 21 Oct 2011. This was highly unlikely as I wasn't in the country that particular day. Anyway as a "customer service" she agreed to reimburse me the additional fees. Not before she basically said it was my fault. I have since visited my online account and still cannot remove theSecurity and Backup Bundle/50 GB, something I will no doubt have to spend more of my time correcting. Anyone have a similar issue?
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I also had this happen to me. I never asked for the "Security and Backup Bundle/50 GB" and I don't know what "VLD - e-Values Plan" is but I never asked for that either.