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Also $50 Gift Card Redemption Issue

Hey Verizon, I'm also having the same issue as many others on this forum where the website link to redemption does not work (it's redirected to an HTTP Status 500 Apache server error) and the (862) 818-9259 number to Gift Card Services an online agent gave me is completely unstaffed –– I was told to call back at an unspecified time when they reopen.

I see that forum posts are getting responses to a Verizon Agent, so please connect me too, thanks!

Re: Also $50 Gift Card Redemption Issue
Community Manager
Community Manager

Hi cilliem,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.