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Amazon $50 gift card missing

Hi, I've been a Fios customer since January of this year and one of the incentives for sigining up was a Fios Reward Amazon card for $50. However, I still haven't recieved it even though it says it will be emailed to me for months now. Whenever I go to check the status, it says processing, but it's said that for months and now it's gone.

The support chat was unhelpful and pointed me towards a support number where no one answered. Can anyone help or point me in the right direction? It's getting pretty frustrating. 

Re: Amazon $50 gift card missing

Hi dcarter16,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.