Amazon & Echo Promotion

[indyjonesva]

In January, I was checking my FIOS bill and noticed the splash advertisement on the Amazon & Echo for a 2-year renewal.  I clicked on the offer and went through the screens to renew.

Strangely I never received any email confirmation from Verizon.  However, the next day, I did see that my plan info had changed and it referred to being a modified billing cycle.  I also saw the Amazon & Echo offer splash again, and did a screen snapshot of it as I never got a confirmation email.

So now its been over a month, and I haven't heard anything about redeeming the offer.  I got online and did a very long chat with a Verizon specialist.  After about 20 minutes, they came back and said that he say my renewal on 1/20/19, but that I didn't have the Amazon offer included!  He refused to pass me to a manager to resolve this.

Please let me know how I can get this fixed.  I still have my screen shot if needed.

Thanks!

[kh-gary]

Hi indyjonesva,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.