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Amazon Echo and 1-yr Prime Offer
Enthusiast - Level 1

The Amazon offer/links appeared in My Verizon account for like a month stating that they're redeemable on 12/31/18. But the day it was ready to redeem (received email noticiation), lo-and-behold, they were no longer there. I spoke to a rep via Chat who couldn't help me. Gave me a number to call, but all I get is a busy signal.

If they are unable to resolve this, I will be reporting it to the Better Business Bureau because Verizon keeps screwing me over and over.

Re: Amazon Echo and 1-yr Prime Offer
Community Manager
Community Manager

Hi JD5,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.