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Amazon Echo offer link missing!?

Jst like a lot of others on the forum....I have had my FiOS service for over a month and received the email saying that my Amazon Echo offer was ready to redeem...of course when I log in, there is no such link!?  Haven't been able to find an answer on anyone elses' post, except for the "complaint uprgraded to service rep, private matter blah blah blah..."

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Re: Amazon Echo offer link missing!?
Community Manager
Community Manager

Hi brizoPD,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.