Amazon Prime + Echo Promotion

[Hyrule]

I have never been able to redeem my Amazon Prime + Echo Promotion. The emails I have received instruct me to sign in to My Fios through the Verizon website or App. When I sign in, there is no link anywhere to be found to redeem this offer. I received an email yesterday telling me the redemption expires tomorrow. Again, the email provides the same instructions that when followed provide no path to redemption. This is fraud. I googled this issue. I found that the Pennsylvania Attorney General is suing Verizon for this fraud. Please provide me with the promotion offered with my contract. 

[kh-gary]

Hi Hyrule,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.