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Amazon Prime / Echo Redemption
Tomorrow will mark the 15th business day I have been trying to work with you guys on getting my redemption panels to show in my browser window, so I can claim what is rightfully owed to me .... 15 days. And all i get is "I am going to submit another escalation ticket" .... we'll be back to you in about 3-5 days. Please make this stop and just issue me a credit back on my bill and I will stop calling. 
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Re: Amazon Prime / Echo Redemption

Hi egregous

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.