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Amazon Promotion Not Working

I received an email from Verizon to redeem my offer for Amazon Prime and an Amazon Echo. The email directed me to my Fios App where I see a link to redeem the Amazon Echo but not Amazon Prime.

I've tried contacting Verizon via phone and the online chat to resolve this issue and have faced wait times in excess of two hours or representatives who just direct me to another department. 

Does anyone know how to resolve this issue?? 

Re: Amazon Promotion Not Working

Hi MVU721,
Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.