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Amazon prime + echo

I was notified that I'm able to redeem the offer, however, when I follow the link there is no place to redeem the membership. I have contacted customer service with amazon who only redirects me back to Verizon. Please help

Re: Amazon prime + echo
Community Manager
Community Manager

Hi Philclark112285,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.