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Amazon prime offer

I've seen this on here a lot, I can not redeem the Amazon prime offer and have been given the run around for weeks now with everyone saying "I can't help you". does anybody know who CAN help with this? Like of the Verizon numbers and departments which do I need to call/speak with? Billing, tech support and customer service all have sais they cant help. Not that I'm looking forward to being on hold for hours. again.

Re: Amazon prime offer
Hi Murphrw13,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.