Installation Appointment: 11/30/2015
$400 Gift Card Rebate Due
The date keeps pushing back...I have all the screenshots everytime I check.
Supposed to be sent on or around:
3/7/16
3/11/16
3/12/16
3/13/16
3/14/16
and as of 3/14/16, its supposed to be sent on 3/17/16.
What is the deal? I feel conned. Please someone contact me concerning this.
Hello pinksylk,
This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly through Contact Us.
I aleady have. I'm just venting and they do not help anyway just like the other posts.
Hi pinksylk,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
You will need to access the Private Support case under the pinksylk account that you used to post the original message.
Start a new topic or ask questions in the open forum.
