Another bait and switch victim! FiOS Custom promotion

[robert33331]

It is pretty clear from the advertised promotion that this is a great deal:  $400 visa card plus free movie channels.

Yet when installed and billed...there are zero movie channels.  Many calls to billing in the Philipines elicited no help.  To be accomodative, customer service said they could "give" me the movie channels for half price ($25) for 6 months......

My only recourse appears to be to cancel the service and go back to Comcast.

[_dot]

often when i look at those offers in my mail, fine print especially, i discover some line about "offer not valid with any other discount" even though you'd think from looking at big glossy banner that card , channels, and discount would all apply and calling number on card connects you with a rep that gladly and incorrectly makes great promises that Verizon later reneges on. terrible business practice. i would sign up in a heartbeat with a company that spelled out in big letters the total price for the services i want, with accurate first bill estimate and honest upfront disclosure, not grey writing on off-white background in tiny font on back btwn 3 nonrelated paragraphs! when i see this, i think it is shameful behavior, dishonorable , if not criminal.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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