Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Anyone else finding it IMPOSSIBLE to get a human being to talk to with this "customer service"?
Tutonka
Enthusiast - Level 2
‎02-03-2018 09:31 AM

I have been trying for over 2 weeks to get a human being to explain 8 unauthorized chaerges on my bill and I can't find a SINGLE PERSON to talk to! What kind of crap is this? You miss your payment by 1 hour and calls come at you left and right. You want to talk to them? No! Just pay your bills without questions and shut up about it!

Verizon sucks!

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Anyone else finding it IMPOSSIBLE to get a human being to talk to with this crap "customer
jonjones1
Legend
‎02-03-2018 09:51 AM

1-800-VERIZON 

ask for billing department. Hopefully they can assist. If not call your bank and first cancel auto payment. At the same time put in a dispute with your bank for the questionable or bogus charges. Let the bank fight it out with Verizon.

never but never use autopay to pay Verizon or any company. Pay by one time payment on the web or through the app. Lastly there is an address on your bill to dispute charges etc. use it.

0 Likes
Reply