Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
-I just spent over 45 minutes talking to customer service regarding the promised gift card which was an instentive to sign up for FIOS service and got nowhere. I was told that i waited too long to claim my gift card and they cannot Re-issue it.... They never issued one in the first place so i dont know why they would re-issue something....
- Then i got transfered to a manager which "looked into my account notes" and told me i never called to request it (which i did). I was told i waited too long to request the gift card and they can't honor it anymore. Did anyone on here get a notice about expiration on the gift card? I didn't even know that i have to request it, I was told that it would be sent to me automatically.
Anyone else have similar issues redeeming or receiving their gift card?
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.