Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am sure many of you have heard the same sad story. I tried to renew my agreement in July - so much for wanting to be loyal to Verizon Fios.
Since then, I have been consistently overcharged for my service. I have spent countless hours on the phone with customer no-service, and have been disconnected a minimum of 12 times. Great for a telephone company! The fault is on Verizon's end and everyone is so sorry for my problems but.....the latest insult is that last night, despite paying for a more expensive TV package, I suddenly lost basic cable channels. And they tell me it will take 5 days to resolve - and there is no phone number to contact the Executive office, no direct physical address other than a post office box, and I would have to wait hours for a supervisor to call me back. Of course, I have had many offers of call-backs - none of which had happened.
I find it incomprehensible that a series of errors on Verizon's end which started with an over-charge of $10 has escalated to this. It is complete incompetence - more importantly, it is a complete lack of respect for customers.
I am lucky enough to work for one of the most admired companies in the world - I now understand why there are no employees at Verizon that could make a similar claim.
Gee, can't be true. I saw a TV commercial only last night and Verizon said customers are there number one priority.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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