I had a happy two year contract term. My happiness was shattered in last few months in the period when the first two years were over. At first Verizon was promissed to preserve my payment amount at the level of original contract. Ten the bill came $20 higher. At my second call I was talked into two year contract in exchange for 2 years of $20 customer retention discount. I paid one higher bill. Then I had to call Verizon again to get the promissed adjustment and discount in the next month. It all went throug and I was happy. Next month I expected lower bill, no luck. Again bill came high. Needless to say next two bills later the bill is high again. I am loosing my and Verizon time every month hanging an hour on the phone with desoriented verizon employee, some just hang up. I do not blame them, but the company should address the issue. Do not do the same mistake, and after the ens of initial contract run away to competition. Use my bad experiense and run. Let's see is Verizon can react to this post and fix my account issue. May be the simpliest solution is to be carefull what your employees promise. It helps nobody if the promissed goods can not be delivered.
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