Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I placed my renewal order on Jan 16, 2022 with an effective date of Feb 1, 2022. On Feb 2, 2022, I checked on my account and still see that my order is still in pending status. So, I called customer service to find out why my renewal order was still pending. The representative checked on my account and told me my old equipment hadn't been returned yet so this is why the renewal order is still pending. I explained to her that I had returned my router and power cord back on Jan 19, 2022 to a verizon store. She then checked further and confirmed the old equipment has arrived at the warehouse on Feb 2, 2022 around 9ish in the morning. She told me she will cancel the pending old equipment return request so my pending order will be updated. I then checked later on my account, now my account is saying my plan end on Jan 19 which do not seem right. I called customer service again. This representative checked on my account again and this time she told me instead of just cancelling the pending old equipment return request, the previous representative cancel off the whole renewal order. She told me to hold and she will check on the account again. All of sudden, I got cut off. When I called back to customer service again, I got a voice message saying Customer Service is now closed. This is ridiculous. Now, I have to wait till tomorrow to call back to find out what is going on. What kind of customer service is this?
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