BAd CUSTOMER SERVICE!!!

[rey2jenn]

Tried to "return" movies that was accidentally ordered by my 8 year old. Called costumer rep and asked if i can "return" the movies. she said they can't help me because it was charged on my credit card (which i never authorized) and not billed. i asked for consideration since it was the first time it happened to me and im a long time customer. all she said was sorry and that she can't help me! BAD... VERY BAD CUSTOMER SERVICE!! it's probably time to switch to COMCAST then!!!

[rey2jenn]

I tried to FB msg to get help... and the only reply i got was this --->> Afternoon! How may we assist? ^BAB ...................... then after that.. nothing.. no reply...

[LawrenceC]

Hi rey2jenn,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.