Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I am disgusted by the unethical behavior of a Verizon Customer service representative. I called to disconnect my service as my bill was too high. After speaking with a representative, they were able to lower my bill, but that was not enough, so I asked to be transferred to the “disconnect” department. This is where the bait and switch occurred. He reduced the price even further and the services I was losing was my phone, the Olympic Chanel and one other(can’t remember, not a movie channel), and actually was upgraded from 75/75 to 150/150. I clarified numerous times what services I would or would not be getting. I agreed and proceeded with the order. When we turned on the TV the following day we had no DVR and a fraction of the channels we had prior. When I called, I was shocked to find out the representative moved us to the entry level package with Showtime, hence bait and switch. To get the services I was promised is now costing me an addional $62. It’s clear the CSR in the disconnect department are compensated for keeping someone with Fios. I have since spent over 3 hours talking to numerous CSR, and managers. After speaking with a Manager, I was to receive a call from another Manager(higher up) which I have yet to receive. If someone calls, I will go into full the detsils on the pricing. I would not expect a company like Verizon to have an unethical CSR. team. It’s despicale.