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Bait and Switch
DeSaxMan131
Enthusiast

I am EXTREMELY upset with Verizon.  Once I logged in to my account, I was presented with a screen (named, funnily enough,"My Verizon|Login|Upsell") stating:

TAKE ADVANTAGE OF SPECIAL BUNDLE PACKAGES THAT COULD SAVE YOU MONEY
Since my two year price guarantee is about up, I clicked LEARN MORE

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On the next page, I was presented with an offer:

Fios Double Play

Fios TV Ultimate HD

Fios Internet 35/35
Online price $5/month off

HBO and Cinemax for 50% off for 12 months

Activation fee waived online

Price for one year,plus taxes and fees, no annual contract required

.Price: 104.99/month

 image

Upon clicking ORDER NOW and going through the order process, I was presented with different information.  Now, the bundle was 124.99/month, and if I added HBO and Cinemax, there was not 50% discount.

This offer was presented to me AFTER LOGGING IN, and the offer page HAD MY LOCATION.  Verizon knew to whom and to where they were presenting this offer.  Upon attempting to accept this offer, Verizon changed the terms which would end up costing me, a loyal Fios customer since it was available at my address and wireless customer for over a decade, approximately $400 more per year to receive the same channels and discounts promised.

Live chat didn't care.  I could only get the offers provided at the link HE gave me, regardless of what offers were presented to me after signing into my account.  First, I was told the offer I was given wasn't valid in my location.  Then, it wasn't offered to existing customers.  Why then was the offer for 104.99 presented to me on a page with my address and welcome message after logging in? 

If I'm going to pay someone that much for TV and Internet, I'll send it to Time Warner instead.  While they were expensive, they never lied to my face as many times as Verizon has.

Shame on Verizon

Re: Bait and Switch
milhaus_vz
Contributor

I’m sorry for any confusion with current pricing and packaging for our bundles.  We would like to make sure we provide accurate information to you.  I’m sending you a message directly so that we can get your contact and account information.  Thank you ^MRM

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Re: Bait and Switch
edgewood008
Newbie

Just Happened to me today!

In the end, they did not honor the terms that's sent to me via mail. I asked the rep to remove me from their mailing list.

Following is part of my chat log:

A Verizon Service Representative will be with you shortly. Thank you. Agent Ashley has joined. Ashley : Chat ID for this session is 02171242033. AshleyHello. Thank you for choosing Verizon and visiting our Verizon chat service. I would be happy to help you place your order. 

For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account?
You: yeah AshleyThank you for considering Verizon Services. How may I assist you today? You: i am thinking of getting the triple play package You: but have a few questions AshleyJust to confirm, are you looking for Verizon FiOS Services? You: yes, FiOS AshleyGreat! Please go ahead with your questions. I would be happy to answer all of them. You: I got this mail flyer, which listed the FiOS25/25Mbps, then your webpage listed 15/5Mbps, though the prices are the same, $89.99/month AshleyMay I have the state the service will be located in? You: I am in Scarsdale, New York, NY10583 AshleyThank you for the Information. Let me send you a best link for that. Ashley:https://www22.Verizon.com/ForYourHome/NationalBundles/NatBundlesQualify.aspx
Please click on the above Link and enter you Address.
AshleyYou will get Build Bundle page. AshleyPlease let me know once when you are on Build Bundle page. You: thanks, let me build it AshleyOn Build Bundle page, please select Prime HD TV plan 25/25 mbps plan FiOS Digital Voice unlimited plan. You: all right
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Re: Bait and Switch
beetlejuice2
Specialist

I could be mistaken, but I'm almost certain that those rates are for new customers only.......which of course would make one wonder why the offer was shown after logging into an account that already exsists.

As far as I know only the rates/offers in the upgrade center are available to current customers.