Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
In March, I agreed to renew my contract for 2 years, at the current time I had a discount on my account that was not set to expire for 4 months. The Rep, Dennis agreed to honor the discount with a credit over the next 4 mos. On top of that he agreed to extend the discount once it had expired, all I had to do was call back speak with a rep and the note would be on the account to honor this discount.
I just got off the phone with Verizon, who refuses to honor the discount and says they cannot trust my word therefore they cannot honor the discount as was promised. I asked them to review the recording of the phone conversation I had with the rep in March and they said not all calls are recorded and those that are would be deleted by now. The supervisor, Ed was extremely condescending and had no interest in listening to me, only asking me over and over again if I had it in writing, which I did not. He said he would speak to the rep Dennis and have Dennis call me back; I asked for him to send me that in writing, but he refused!
I would not have re-upped my contract without the discount promised, the lack of respect and basic customer service, especially by a supervisor is appalling.
I am not holding my breath to hear back from Dennis or Ed...
I will look elsewhere, I know Altice One is offering to buy out contracts if you switch, i unfortunately will have to look there, after 10 years, I thought when Verizon said 'Valued Customer' they actually meant it. This situation has proven otherwise.