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Bait and switch pricing?
xela9000
Newbie
‎11-20-2018 07:55 PM

I am a Verizon customer for many years. A year ago the price of the service went up. I called the agent and she told me this would be the price with no contract. Now my bill went $40 up suddenly. I called the agent and was told that it was a contract price and my contract has expired. New 2yr contract prices for me are not cheaper. More over, I have “DVD for life” promise from Verizon, and now I am told that this does not apply to new plans. Really? Why does Verizon switch on me and expect me not to switch?

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An Accepted Solution is available for this post.
Re: Bait and switch pricing?
kh-gary
Moderator Emeritus
‎11-20-2018 08:02 PM
Hi xela9000,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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