Bill for drop repair from CMR Claims Department

[FrizBTau]

I have read numerous forum posts where people appear to have the same issue that I do.

I received a bill from  CMR Claims Department in Oklahoma City for $311 for a "DROP WIRE"

I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill. I was told when I first found the cut line that it wouldn't cost me anything to repair.

I tried Technical Support, who sent me to the Billing Department, who sent me back to Technical Support.

Someone please help,

Thank you,

-Keith

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello, 
We hadn't heard from you on your Private Support case. If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
-Amanda_M 

[FrizBTau]

Hello,

Thank you for checking. Yes, this has been resolved.

I appreciate the person at CMR contacting Verizon and resolving this bill on my behalf. I still feel it was unethical for a company to bill their customers through a 3rd party, then have you deal with the 3rd party to dispute a bill on your behalf with Verizon. If you are going to charge customers in this way it needs to be made known to them at the time of repair with an estimate of material and labor costs. Some customers might have to budget a $300-$600 charge even if it means going without service for a short time.

The structure of this billing needs to be addressed at your company.

Thank you,

-Keith

[Verizon_Support · Accepted solution]

Glad to hear, we were able to help you to resolution! Let us know if you ever need assistance in the future! 

-Amanda_M 

[FrizBTau]

Post edited...

Nevermind.

No questions.

-Keith