Bill from CMR Claims department for drop wire
prosswog
Newbie

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services.  No lines were visably cut since we knew were they were marked.    The lines are not buried very deep.  Just below the surface.

Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician.  How do I go about getting this resolved.  

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Re: Bill from CMR Claims department for drop wire
LawrenceC
Moderator Emeritus

Hi prosswog,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Bill from CMR Claims department for drop wire
prosswog
Newbie

No it has not been resoved!!!

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