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Bill from CMR Claims department for drop wire

Just like others on this fourm I received a bill from cmr for over $212 and now am receiving letters from them. I called 811 before having my hard aireated. Simply using a 1 inch deep Aireator hole punched hurt the line. The utility marking guys didn't even mark anything where that line was placed. Can someone help me out? This is a major pain.

Re: Bill from CMR Claims department for drop wire
Community Manager
Community Manager

Hi oakleygolf,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Bill from CMR Claims department for drop wire
Customer Service Rep


        We're glad we were able to assist with your claim and have corrected the error. Please let us know if you have any additional questions on your account, we're always here if you need us.