Billing Issue

[mf10288]

I've had only internet service from Verizon for several years.  We recently moved and I called to transfer our internet service to the new address.  A month after this, I received a bill in the  mail for home phone service that was over $100.  I also received my regular internet bill by email as I always have.  Thought this was odd, so I called customer service.  After being on hold for over half an hour, I was told by the rep that they didn't see anything on the account for home phone service.  They only saw the internet and there was nothing due on my account.  I was told by the rep that it must be an error and not to worry about it.  Well, I have since received another bill for home phone service.  I have logged in to my account and still see nothing related to home phone service.  I didn't ask for this to be set up and I don't need it.  I've tried to call again to customer service, but I do not have time available to sit on hold for over half an hour, especially since the last time I was told not to worry about it. 

[LawrenceC]

Hi mf10288,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.