Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've had only internet service from Verizon for several years. We recently moved and I called to transfer our internet service to the new address. A month after this, I received a bill in the mail for home phone service that was over $100. I also received my regular internet bill by email as I always have. Thought this was odd, so I called customer service. After being on hold for over half an hour, I was told by the rep that they didn't see anything on the account for home phone service. They only saw the internet and there was nothing due on my account. I was told by the rep that it must be an error and not to worry about it. Well, I have since received another bill for home phone service. I have logged in to my account and still see nothing related to home phone service. I didn't ask for this to be set up and I don't need it. I've tried to call again to customer service, but I do not have time available to sit on hold for over half an hour, especially since the last time I was told not to worry about it.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.