Billing dispute

[artscape]

Please help!

I canceled my Verizon service in July and the next  month I recieved a "Welcome to Verizon Package". I immediatly called Verizon and was told to ignore it. I then recieved a check from Verizon for $46.00 on this account as overpayment returned. I also recieved a bill for $108.00 and a different account number. I called again and was told many differnt things such as: 

1. we changed everyones account numbers in July

2. We can't find a record of this account number

3. This account has been sent to collections

4. you need to speak to our financial department.

5. I was put throught to collections who had no record of this account.

6. I have never recieved any notice from a collection agency.

After several hours and a few disconnections I waited a month and recieved another bill for the same amount.

I don't want to pay this until I know what it is and I cannot seem to find the right person at Verizon to help me.

I called again today and was told this went to collections--who is closed right now.

I should not owe $109.00 on one account (that was never my account number) when I recieved $46.00 check as overpayment from my true account.

Has anyone else experienced this and will someone at Verizon PLEASE help me!

[LawrenceC]

Hi artscape,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[artscape]

Hi!

I don't have the home phone anymore that is on the account.

I hope they email me or private message. This is really stressing me out and very upsetting that our credit score may be damaged. I am looking for a postivie solution!

[artscape]

The good news is that Verizon closed the account that I did not order and this forum seemed to help.

The down side is they cannot tell me if this has affected my credit and that I need to call their financial department--I have called them before with no solution, so I am getting ready to call one more time. Hopefully I can close this entire matter.

[artscape]

News-I was put through to one lady with Verizon who told me to just pay it an balance it out!

After talking to her I was put thorugh to thier "recovery" department who assured me and is emailing me proff that this account never went ot collections.

I have to say that in July when I called to cancel all of my Verizon service, the verizon rep kept badgering me to sign up for higher speed and not cancel my service--I got very upset with him and I truly feel like he set up this dummy account on purpose. 

Hopefully it is done and the forum truly helped!