Billing page isn't synced with latest payment

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My billing page states I'm overdue, although the automated phone system states the correct dollar amount I owe for the correct date bill due.

Also, we received a letter, concerning shut off, when the bill was paid online ontime.

help me get this straightened out... before a collection agency starts calling!

mrsmom

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This is a peer to peer forum.

Have you tried calling billing to see what's up?

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