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Bury cable
Gjhiggins26
Newbie
‎07-01-2018 03:37 PM

I had the FiOS cable replaced in January. They still have not buried it.  Is it normal to wait 7 months to have the cable buried?

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Re: Bury cable
LawrenceC
Moderator Emeritus
‎07-01-2018 07:12 PM

Hi Gjhiggins26,

This community is meant mainly for peer-to-peer support. To report your issue, you should contact customer service directly at 1-800-VERIZON.

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Re: Bury cable
Gjhiggins26
Newbie
‎07-02-2018 02:41 PM

I have called many times. No resolution. I have no idea where to turn.

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Re: Bury cable
jonjones1
Legend
‎07-02-2018 02:45 PM
@Gjhiggins26 wrote:

I have called many times. No resolution. I have no idea where to turn.

Call as I said your county, village or city engineers office if Verizon cannot assist you.

the engineering office usually has the numbers to call or assist you.

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Re: Bury cable
LawrenceC
Moderator Emeritus
‎07-02-2018 04:05 PM

Hi Gjhiggins26,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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